bh998's Privacy Policy
Your personal information is completely safe with us. bh998 always protects your privacy through SSL encryption and strict security measures.
Introduction and Applicability
bh998 operates a safe and reliable online gaming and betting platform for members in Bangladesh. We believe that every member has full rights over their personal information and that keeping that information protected is our responsibility.
This privacy policy ("Policy") applies to the use of the bh998.cam website, its mobile version, and any services provided by bh998. By opening an account at bh998 or by using its services, you are considered to have accepted the terms of this policy.
This policy applies alongside the Terms and Conditions and the Responsible Gaming Policy and must be read together with them.
What Information We Collect
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Valid email address
- Username and password (encrypted)
- National ID card or passport number (for KYC verification)
2.2 Financial Information
To process transactions, we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction amounts and times
- Bonus and reward records
Note: We do not store full payment card numbers or bank account PINs.
2.3 Technical and Device Information
Information collected automatically while using the website:
- IP address and geographical location
- Browser type and version
- Device type (mobile / desktop)
- Cookie and session data
- Page browsing history and click patterns
2.4 Communication Information
Information collected when contacting the support team:
- Live chat conversation records
- Email correspondence
- Details of complaints and requests
- Support ticket history
Purpose of Using Information
bh998 uses your information only for the following legitimate purposes:
- Creating, verifying, and managing accounts
- Completing the KYC (Know Your Customer) process
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Providing 24/7 customer support
- Ensuring responsible gaming
- Preventing fraud and illegal activities
- Ensuring platform security
- Providing a personalized gaming experience
- Fulfilling legal and regulatory obligations
- Improving service quality and conducting research
- Sending relevant updates and notifications
Sharing Information with Third Parties
4.1 Payment Providers
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared only with the relevant payment gateway. These third parties follow their own privacy policies.
4.2 Technology Service Providers
We work with technology partners to operate the platform securely. These partners process information only in accordance with our instructions and under strict confidentiality agreements.
4.3 Legal Requirements
In cases involving court orders, lawful requests from law enforcement agencies, or fraud investigations, we are required by law to provide information. In such cases, only the information required by legal obligation will be disclosed.
Cookie and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bh998 uses cookies for the following purposes:
- Keeping login sessions active
- Saving your preferences and settings
- Verifying security
- Analyzing website performance
- Detecting fraudulent activity
5.2 Cookie Control
You can control or delete cookies from your browser settings at any time. However, please note that disabling certain essential cookies may cause some website features to not work properly. By continuing to use bh998.cam, you are considered to have given consent to our cookie policy.
Data Protection Measures
bh998 follows industry-standard security technologies and practices to keep your personal information protected. Our main security measures are:
- SSL Encryption: All data is encrypted and transmitted using SSL/TLS technology
- Secure Servers: Data is stored in protected data centers
- Access Control: Only authorized staff can access specific information
- Regular Audits: Regular tests are conducted to identify security vulnerabilities
- Two-Step Verification: Additional verification is performed on suspicious logins
- Data Backup: Data is backed up regularly and kept secure
Data Retention and Duration
7.1 Retention Period
bh998 retains your information for the following periods:
- Active account information: for the entire duration the account remains active
- Financial transaction records: minimum 5 years (legal obligation)
- KYC documents: for a specified period even after account closure
- Communication records: until they are no longer relevant
7.2 Data Deletion Requests
If you request account closure, your personal information will be deleted to the extent possible, however information must be retained in the following cases:
- To meet legal or regulatory obligations
- In cases of ongoing disputes or investigations
- To maintain records necessary for fraud prevention
To request data deletion, write to [email protected].
Your Rights
📋 Right to Access Information
You may request to view your personal information held by us at any time. We will respond within 30 business days.
✏️ Right to Correct Information
If there is any error in your stored information, you may request a correction. Information can be updated through your account profile or through support.
🚫 Right to Object to Processing
You may object to marketing communications or certain types of data processing. We will review your request and take appropriate action.
🗑️ Right to Delete Information
In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.
📦 Right to Data Portability
You may request a copy of your personal information in a machine-readable format. This right applies where technically feasible.
⏸️ Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily restricted. Submit this request through the support team.
Protection of Minors' Information
bh998 is for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process. If we suspect that a minor has created an account, we will immediately close that account and delete all associated information.
If you believe a minor has created an account on this platform, please notify us immediately at [email protected].
Policy Changes and Notifications
10.1 Process for Changes
bh998 reserves the right to change, amend, or update this privacy policy at any time. For significant changes, we will:
- Display a notice on the website
- Send a message to the registered email address
- Update the "Last Updated" date on this page
10.2 Use After Changes
If you continue to use bh998 after a new policy is published, you are considered to have accepted the updated policy. If you object to the new policy, stop using your account and contact the support team.
Related Policies and Information
Have a question? We're ready to help
For any questions about our privacy policy or your personal information, our 24/7 support team is always available.
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